Solutions / SMEs
Run your business's social inbox without hiring for it
Between WhatsApp orders, Instagram DMs, and Facebook comments, small and medium businesses lose sales to slow replies. Sendpiper answers the repeatable questions instantly and routes everything else to your team.
Get Started FreeWhat SMEs deal with every day
Same questions, every channel
"Are you open?", "Do you deliver?", "What's the price?" — asked dozens of times a day across WhatsApp, Instagram, and Messenger.
Comments that should become sales
Someone comments "price?" on a product post and never gets a reply because it scrolled past before anyone saw it.
No staff dedicated to DMs
Whoever's free answers messages between other tasks, so response times are inconsistent and easy to miss.
How an SME sets up Sendpiper
Connect your channels
Link your WhatsApp Business number, Instagram, and Facebook Page so every conversation lands in one inbox.
Build a flow for your FAQs
Use Sendpiper Flow to answer hours, pricing, delivery areas, and order status the same way, every time, without anyone typing it manually.
Turn comments into DMs automatically
Set a keyword trigger like "price" on your Instagram posts so anyone who comments it gets an instant, private reply with the details.
Let the AI agent handle the rest
Upload your product catalog, policies, and FAQs as a knowledge base so the AI agent can answer anything outside your flow accurately — then hand off to a human when needed.
Why this fits a small team
No new hire required
A flow and an AI agent cover the repetitive volume, so your existing team only steps in for orders, complaints, or anything that needs a judgment call.
Consistent answers, even after hours
Customers get the same accurate information at 11pm as they would at 11am, instead of waiting until someone is back online.
One inbox, not four apps
WhatsApp, Instagram, Messenger, and Telegram conversations all show up in the same place, so nothing gets missed switching between apps.
Set up once, keep tuning
Flows are visual and rule-based, so you can adjust pricing or hours yourself without needing a developer to make the change.